Return guide
Step 1

Fill in online returns form

Complete and submit the online returns form here. Please keep the original packaging well.

Step 2

Wait for approval

We will send you a confirmation via email and require you to provide a clear photo of the damaged or incorrect good(s). Approvals are normally processed within 2-3 working days of us receiving your form and photo(s).  Please DO NOT return any item until you receive confirmation from Aidosss Store.

Step 3

Return the parcel to us

Send your original item(s) back. Once your return is received, your exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed.


Done! ☺︎

We will sent you the product again soon! For any queries about the exchange policy, please email to for details.

Returns form

If you received incorrect item or your item is damaged, we provide exchanges on all of our product. Please complete and submit this form within 14 days of receiving your order.

Fields marked with an asterisk (*) are required.
Product information
Reason for return
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