Frequently Asked Questions
For the handcrafted products from Aidoss, orders are typically shipped 7-10 days after order placement. If you have an urgent need, please feel free to reach out and we will accommodate if possible.
For the orders without Aidoss' handcrafted products, they are typically shipped 3-4 days after order placement.
General delivery times: once we've made your order, it takes 3-4 business days for delivery.
SF Standard Express (residential/business location) - up to HK$40
Pick up at EF Locker/SF store - up to HK$40
Free domestic shipping on orders over HK$1,200 - if your order total exceeds HK$1,200, you're eligible for free shipping. Please choose your preferred shipping method at checkout.
Returns and exchanges
If you need to process a return or exchange, please contact the customer service team and they will provide you with guidance.